I wanted to give a head’s up to anyone who is considering ordering a set of EVO’s…I am in the middle of a bad experience and I wish someone would have given me the ‘head’s up’, so I wanted to do so for you.

I ordered a pair of EVO’s. It turns out they are sized big, so I needed a smaller size than my normal shoe. I returned the shoe for the correct size and they are so popular that they are out of stock in most sizes. The new ones are not to be delivered to them until the middle of July at the earliest.

The biggest bummer, however, is that the store will not refund the order and does not have any in stock. They only offer a store credit. Here’s the deal, the ‘web’ store lists their return policy as eligible for refunds if the shoes are not worn. (Check. I didn’t wear them.)

I knew these shoes were popular, so when I ordered, I called the phone number provided on the Terra Plana webstore to make sure they were in stock when I ordered. Phil was happy to take the order.

Here’s where it gets tricky, the phone number on the website calls the New York Store directly (without making any kind of distinction between the “web” store and the “New York” store). When Terra Plana shipped the shoes to me they were marked as from the “New York” store, and not the “Web” store, and they stamped on the receipt that they were not eligible for a return, only credit.

Then it got really complicated. They cannot exchange my shoes for the correct size because they don’t have any. They will not refund the purchase because it is against store policy. End result…I have to wait another 10 weeks minimum to get a pair of these (and I’ve already waits 3 weeks trying to get this worked out)

So I am out of my new running shoes and shipping both to me and back to Terra Plana (an extra $22), and then I have to pay shipping a third time for the Correct shoes (another $12) after they arrive sometime in July.

If you are like me and don’t have $175 (and another $30 or so in shipping) sitting around to be held up most of the running season, try to order a smaller size/or at lease ask if they have they next smaller size available. If not, you may get into a bind where you will have to wait a few months just like me.

This sucks because I have heard so many good things about the company. I just cannot believe they are being zoo stubborn. I’ve even emailed (and received responses from) Sabra, the US Director, and they just don’t seem to care.

Like I said at the beginning, I wish someone would have tipped me off about this so that I would not be in this position. Order carefully!